FAQs

How quickly will you ship my order?

Please note that all of our products are “printed on demand” so these products will take time to process, print and ship to you.

Here is the production works:

Order is placed:

  • When an order is placed it can take several hours for this order to be batched into our system.  Our app will batch orders every 4 hours.  Once this order is in our system it goes thru a series of checks and is then ready to be assigned to a print facility.

Order is Assigned a Print Facility:

  • Once your order has been assigned to a print facility the order is printed on paper and sent out onto the production floor.  Once your order is in this phase we can not cancel or change the order.

Packaging and Shipping:

  • Once a printed order meets our quality control standards the item is packaged.  Once packaged a shipping label is printed and the package is placed in a shipping bin to be picked up.  Printing a shipping label triggers the tracking number and this is sent to your store to then be emailed to your customer.  The shipping details are not updated till the carrier picks up the package and it is scanned at the sorting center.  This could take 12-24 hours for the scans to show.

Production Times:

Please understand these are estimates and are not a guarantee on exact times.  So many factors can play a role in these times that it is hard to give an exact number of days for each item.  We use these as guidelines only.  The best thing to do is email us support@favoritemerch.com if you are looking for an exact time for an order or during a specific time of year and we can better assist you.

  • During off-peak months orders are processed within 5-10 business days on average and ready for shipping.
  • During peak seasonal months, orders are processed within 10-15 business days one average and ready for shipping.

Shipping Times (After production):

  • During off-peak months:
    • USA: 2-4 weeks (Standard shipping, contact us for express method)
    • International: 4-5 weeks (Standard shipping, contact us for express method)

Peak Times:

Year to year can be different.  However, we use these times of year as our peak times. Keep in mind that shipping times also play a factor in the overall deliver times for orders. 

  • Valentines Day – February 14th
  • St Patrick’s Day – March 17th
  • Easter – End of March
  • Mother’s Day – May around the 3rd weekend
  • Father’s Day –  June around the 3rd weekend
  • 4th of July – July 4th
  • Back to School -College Sports August thru middle of September
  • Halloween – October 31st
  • Thanksgiving – November 25th
  • Christmas/New Years  December 25th & January 1st
Size exchanges or product issue?

SIZING EXCHANGE
Any returns due to size issues or second thoughts are totally up to you and how you would like to handle them, we don’t offer exchanges or refunds in those situations.

PRODUCT ISSUE
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what the customer received for quality control purposes and we can offer partial refund or replacement once the issue is deemed our fault.

What we need to make a replacement order:

1. Please provide the customer name and email.
2. Please provide the order number
3. Please provide picture of wrong/ damaged item.
4. Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.

Once we receive this we will print a replacement product and send it right out!

MY ITEM HASN'T BEEN DELIVERED, WHAT SHOULD I DO? WHERE IS MY ORDER?

Please note that tracking information may take some days to show off, please pay attention. We advise you try to send us an email to support@favoritemerch.com, our friendly customer service team will assist you promptly.

WHAT IS YOUR RETURN POLICY?

Customers are entitled to a full refund within 7 days of receiving an order. You must provide a detailed description of any fault, damages on your parcel together with photographic evidence and contact us immediately via support@favoritemerch.com. Once we have reviewed this information, a refund will be made based on the evidence provided by the customer.

NOTE: You must send back unwanted items at your own expense.

HOW CAN I CANCEL OR AMEND MY ORDER?

You only cancel or amend your order within 12 hours after placing your order. Please contact us via support@favoritemerch.com

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Paypal, Visa and MasterCard. Our payment methods are safe and securely.

NEED ADDITIONAL HELP?

Please contact us via support@favoritemerch.com. We are more than happy to assist you with any problems.